Our customers

• Have you identified a POC who can be reached in case of a requirements clarification?
• In Annex 1,
• Have you clearly identified the quantity needed, as well as Service IDs as listed in the Catalogue, or, if applicable, the unlisted service you require?
• Have you outlined your operational impact, noting that this area is a major driver in prioritizing requests within NCI Agency?
• Have you clearly defined milestones for your request, noting that the average response time for a Customer Request Form is ~45-90 days?
• Have you secured funding and annotated your available budget?
• If technical documentation is required for fulfilling your requirement, have you attached this documentation (Unclassified Only) to the request?
• In Annex 2, if applicable, have you clearly identified the quantity and types of software tools/licenses required?

If your organization does choose to request services, the Chief Operating Office will serve as your single entry point into the NCI Agency.

Each customer segment (Command, Nation, multinational organization, etc.) has a dedicated Chief Operating Office Account Manager assigned to ensure that all Customer Requests are validated internally and responded to in a timely manner.

Internally, these Account Managers will work across relevant elements of the NCI Agency to identify priority of your request, advocate on customers' behalf, and determine whether the request can be accepted within available capacity.

Outwardly, Account Managers will confirm receipt of your request, contact customer POCs if requirements need to be clarified, and keep customers updated on status and progress of requests.

For general questions regarding this process or specific questions about a request for services, please contact the Office.