Login

Part 1. Neo Gateway

You have received an SMS with your username and a temporary password (temporary password expires after 10 days. Make sure to activate your account within that timeframe, otherwise request a new gateway access through the Neo Service Desk)

These credentials are the first ones to be used when authenticating

Follow screen instructions to change your password at first login

For all future gateway log-ins, you will also need a one-time confirmation code sent via SMS

Neo Landing Page

After the Gateway, you are redirected to the Neo Landing Page

This is your guidance hub with all information about how to navigate through the system

Click on Neo Login in the top right corner of the Neo Landing Page

Part 2. Neo Login

For the Neo Login, you should have received two separate emails:

Email containing your username

Email with your temporary password

Enter your credentials and follow the instructions on the screen to set your personal password

You now have access to Neo dashboard. For more details on navigating the system according to your assigned role, please refer to the guidance available on Neo Landing Page.