If your organization does choose to request services, the Chief Operating Office will serve as your single entry point into the NCI Agency.
Each customer segment (Command, Nation, multinational organization, etc.) has a dedicated Chief Operating Office Account Manager assigned to ensure that all Customer Requests are validated internally and responded to in a timely manner.
Internally, these Account Managers will work across relevant elements of the NCI Agency to identify priority of your request, advocate on customers' behalf, and determine whether the request can be accepted within available capacity.
Outwardly, Account Managers will confirm receipt of your request, contact customer POCs if requirements need to be clarified, and keep customers updated on status and progress of requests.
For general questions regarding this process or specific questions about a request for services, please contact the Office.