The NCI Agency has successfully passed an independent audit of its Quality Management System (QMS) leading to the renewal of the ISO 9001 certification with the scope of providing System Support of NATO Air Command and Control (AirC2) Systems.
This certification covers AirC2 In -Service Support and full life-cycle Configuration and Quality Management as well as software maintenance, training and user support.
The NCI Agency has maintained and extended the ISO 9001 certification for the QMS that supports the delivery of secure and safe AirC2 capabilities and the provision of related services in a controlled, repeatable manner using industry best practices.
This effort was led by Enzo Montalti, Director of the AirC2 Programme and Services, supported by staff not only from AirC2 Programme Office & Services (PO&S) but also from the Education & Training Service Line, Quality, Risk & Compliance, Operations Centre, General Services, Acquisition, Human Resources and Finance who all contributed to the achievement and share in the success of recertification.
'Very mature'
The auditor from the certification body, rated the NCI Agency implementation of support to AirC2 Systems as very mature and above the average QMS implementation for industries in the same business domain. She recognized the efforts that went into the update of Agency Directives and Standard Operation Procedures to the new organizational structure and the continued enhancements during a period of reform.
At the end of the intensive week-long session, Director AirC2 PO&S thanked all staff for their contribution to the successful conclusion of the Audit. He offered his congratulations in particular to the core team for their excellent preparation for the Audit.