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06 25 2015

Customer Services Catalogue available on the DNBL portal

The DNBL has helped to take the CSC to the next level of maturity by offering a web-based CSC that allows customers within various COIs to quickly access information about NCI Agency services and to use filters to easily find the services they are looking for.

Bringing the Agency Services into focus

The new web-based catalogue benefits the Agency in two major ways: the first and most prominent benefit being our transparency with customers, as the CSC is the authoritative source of the description of the NCI Agency services.

"Web-based CSC is clearly answering three of our customer's top questions: what is the NCI Agency, what services do the Agency provide, and how to request these services" says Eric Lievre, Chief Strategic Partnership and Customer Relationship Management Branch, Demand Management Directorate.

The second major benefit is that DNBL is an accessible platform, as not all of our customers have access to NATO networks, DNBL portal allows us to reach all of our customers. Digitalizing the CSC enables all Agency customers, industry partners, and staff to perform quick internet searches for services the Agency offers.

The DNBL Portal

DNBL is a shared web-based framework for various COI that aims to improve coherency and interoperability of the Consultation, Command, Control, Communications, Intelligence, Surveillance and Reconnaissance (C4ISR) capabilities by sharing information between NATO, Nations, industry, and academia. It not only improves efficiencies, but it also promotes more effective use of NATO's resources. In the case of the CSC, DNBL provides the Agency with an external platform that will keep our customers informed of the latest service changes.

What's next for DNBL?

DNBL is currently composed of over 20 collaboration sites grouped in seven main COIs: Federated Mission Networking (FMN), NATO Joint Intelligence, Surveillance, and Reconnaissance (JISR), Electronic Warfare, Logistics, Cyber Security, Interoperability and Modeling and Simulation.

The next step is developing the web presence of DNBL to create a visually appealing, and intuitively designed platform that will further promote information sharing and collaboration, thereby facilitating more interaction with the customers and visibility of Agency services in support of the NATO 1st Solution approach.

For more information on the DNBL, contact Mr Pierre Calvez or visit the DNBL website.

For more information on the web-based CSC, contact Mrs Agata Szydelko or visit the online CSC.